Comments on: Your Chance to Review TripAdvisor http://www.innkeepingblog.com/2008/08/your-chance-to-review-tripadvisor/ The Innkeeping Industry Blog of the Professional Association of Innkeepers (PAII) Thu, 02 Feb 2012 14:42:58 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Charles Goodwin http://www.innkeepingblog.com/2008/08/your-chance-to-review-tripadvisor/comment-page-1/#comment-80 Charles Goodwin Mon, 05 Jan 2009 17:59:00 +0000 http://innkeepingblog.wordpress.com/2008/08/07/your-chance-to-review-tripadvisor/#comment-80 Jay,<br/><br/>Thanks for a splendid job. <br/><br/>Hope you can get TripAdvisor to be more reasonable and not so arbitrary and capricious. <br/><br/>Fair is fair, and fair they are not.<br/><br/>A system similar to BedAndBreakfast.com would be fair to both the customer and business.<br/><br/>We do not have any negative reviews, but live in daily fear of a post that in unfair or even from a competitor, over which we have little recourse.<br/><br/>Keep up the good work. Jay,

Thanks for a splendid job.

Hope you can get TripAdvisor to be more reasonable and not so arbitrary and capricious.

Fair is fair, and fair they are not.

A system similar to BedAndBreakfast.com would be fair to both the customer and business.

We do not have any negative reviews, but live in daily fear of a post that in unfair or even from a competitor, over which we have little recourse.

Keep up the good work.

]]> By: Anonymous http://www.innkeepingblog.com/2008/08/your-chance-to-review-tripadvisor/comment-page-1/#comment-79 Anonymous Fri, 28 Nov 2008 13:02:00 +0000 http://innkeepingblog.wordpress.com/2008/08/07/your-chance-to-review-tripadvisor/#comment-79 hello all can't we do a class action law suit on trip advisor the gay community sued e harmony and won e harmony has to now have a same sex dating site also<br/><br/>Are there any lawyers out there?<br/>How about the attorney general of NY<br/><br/>Something must be done, I know it has made me appreciate bnb.com<br/><br/>Gregg<br/>Serenity farms hello all can’t we do a class action law suit on trip advisor the gay community sued e harmony and won e harmony has to now have a same sex dating site also

Are there any lawyers out there?
How about the attorney general of NY

Something must be done, I know it has made me appreciate bnb.com

Gregg
Serenity farms

]]> By: Anonymous http://www.innkeepingblog.com/2008/08/your-chance-to-review-tripadvisor/comment-page-1/#comment-77 Anonymous Thu, 28 Aug 2008 14:12:00 +0000 http://innkeepingblog.wordpress.com/2008/08/07/your-chance-to-review-tripadvisor/#comment-77 I have found that trip advisor will publish any review, regardless of validity or truth. When confronted about a reviewer's validity, they hide behind their "proprietary infromation" rules. We have had several scathing reviews from people that have never stayed at our place. I feel that trip advisor, thrives on controversy, which causes more hospitality owners to constantly look at their site, which creates more hits and more money for them. As an owner you are made to feel poweless, while other people are playing games with your livelyhood, and you have absolutelly no recourse. Their motto is "get the truth, then go". Truth? How can you get the truth, when you allow people to post reviews without any validation or repercussions? How can you have one person leave a glowing review, and then another post something completelly opposite? Are people's expectations that much different? I just hope that people will eventually see trip advisor for what it really is.....absolutelly worthless. I have found that trip advisor will publish any review, regardless of validity or truth. When confronted about a reviewer’s validity, they hide behind their “proprietary infromation” rules. We have had several scathing reviews from people that have never stayed at our place. I feel that trip advisor, thrives on controversy, which causes more hospitality owners to constantly look at their site, which creates more hits and more money for them. As an owner you are made to feel poweless, while other people are playing games with your livelyhood, and you have absolutelly no recourse. Their motto is “get the truth, then go”. Truth? How can you get the truth, when you allow people to post reviews without any validation or repercussions? How can you have one person leave a glowing review, and then another post something completelly opposite? Are people’s expectations that much different? I just hope that people will eventually see trip advisor for what it really is…..absolutelly worthless.

]]> By: Anonymous http://www.innkeepingblog.com/2008/08/your-chance-to-review-tripadvisor/comment-page-1/#comment-78 Anonymous Thu, 28 Aug 2008 14:12:00 +0000 http://innkeepingblog.wordpress.com/2008/08/07/your-chance-to-review-tripadvisor/#comment-78 I have found that trip advisor will publish any review, regardless of validity or truth. When confronted about a reviewer's validity, they hide behind their "proprietary infromation" rules. We have had several scathing reviews from people that have never stayed at our place. I feel that trip advisor, thrives on controversy, which causes more hospitality owners to constantly look at their site, which creates more hits and more money for them. As an owner you are made to feel poweless, while other people are playing games with your livelyhood, and you have absolutelly no recourse. Their motto is "get the truth, then go". Truth? How can you get the truth, when you allow people to post reviews without any validation or repercussions? How can you have one person leave a glowing review, and then another post something completelly opposite? Are people's expectations that much different? I just hope that people will eventually see trip advisor for what it really is.....absolutelly worthless. I have found that trip advisor will publish any review, regardless of validity or truth. When confronted about a reviewer’s validity, they hide behind their “proprietary infromation” rules. We have had several scathing reviews from people that have never stayed at our place. I feel that trip advisor, thrives on controversy, which causes more hospitality owners to constantly look at their site, which creates more hits and more money for them. As an owner you are made to feel poweless, while other people are playing games with your livelyhood, and you have absolutelly no recourse. Their motto is “get the truth, then go”. Truth? How can you get the truth, when you allow people to post reviews without any validation or repercussions? How can you have one person leave a glowing review, and then another post something completelly opposite? Are people’s expectations that much different? I just hope that people will eventually see trip advisor for what it really is…..absolutelly worthless.

]]> By: Peter Scherman http://www.innkeepingblog.com/2008/08/your-chance-to-review-tripadvisor/comment-page-1/#comment-76 Peter Scherman Fri, 08 Aug 2008 12:34:00 +0000 http://innkeepingblog.wordpress.com/2008/08/07/your-chance-to-review-tripadvisor/#comment-76 Jay,<br/><br/>You've really hit the nail on the head by being willing to tackle this issue of online reviews. I don't think there's another topic that generates more discussion or disagreement among innkeepers than TripAdvisor. However, as Rick Wolf discusses in his blog posting, "The Site You Love to Hate... or Hate To Love", the traveling public LOVES these sites. So, it's really a question of the both embracing the beast and becoming involved.<br/><br/>Your decision, and that of PAII, to talk to TripAdvisor is a big step in the right direction. While it would be nice to think of TripAdvisor as an ally, that might be a bit too pollyanna-ish. But, even if they aren't really the enemy (a lot of business is ultimately driven to inns that use positive reviews on TripAdvisor to their benefit), there is truth to the saying: "Keep your friends close, but keep your enemies closer."<br/><br/>There is nothing constant but change, and it always pays to be in the middle where you have the opportunity to affect that change. This is no time to be complaining from the sidelines.<br/><br/>Peter Scherman<br/>The B&B Team, Inn Consultants Jay,

You've really hit the nail on the head by being willing to tackle this issue of online reviews. I don't think there's another topic that generates more discussion or disagreement among innkeepers than TripAdvisor. However, as Rick Wolf discusses in his blog posting, "The Site You Love to Hate… or Hate To Love", the traveling public LOVES these sites. So, it's really a question of the both embracing the beast and becoming involved.

Your decision, and that of PAII, to talk to TripAdvisor is a big step in the right direction. While it would be nice to think of TripAdvisor as an ally, that might be a bit too pollyanna-ish. But, even if they aren't really the enemy (a lot of business is ultimately driven to inns that use positive reviews on TripAdvisor to their benefit), there is truth to the saying: "Keep your friends close, but keep your enemies closer."

There is nothing constant but change, and it always pays to be in the middle where you have the opportunity to affect that change. This is no time to be complaining from the sidelines.

Peter Scherman
The B&B Team, Inn Consultants

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