Comments on: $15 Jelly Beans http://www.innkeepingblog.com/2009/01/15-jelly-beans/ The Innkeeping Industry Blog of the Professional Association of Innkeepers (PAII) Thu, 09 Sep 2010 19:55:47 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Pam &amp; Dick Matthews http://www.innkeepingblog.com/2009/01/15-jelly-beans/comment-page-1/#comment-113 Pam &amp; Dick Matthews Thu, 29 Jan 2009 22:15:00 +0000 http://innkeepingblog.wordpress.com/2009/01/23/15-jelly-beans/#comment-113 The facilities at the Homestead--as one might expect--were plush enough, but something was lacking. Warmth? Personal contact with the "staff"? The sense of comfort that comes with a warm greeting at the door? Whatever, for all its studied elegance,it wasn't a B&B where such elements of hospitality are commonplace.<br/>And as far as controlling our destiny in hard times: If you crawl into a hole because it's gotten a little dark outside, all you've done is make things a little darker. The facilities at the Homestead–as one might expect–were plush enough, but something was lacking. Warmth? Personal contact with the "staff"? The sense of comfort that comes with a warm greeting at the door? Whatever, for all its studied elegance,it wasn't a B&B where such elements of hospitality are commonplace.
And as far as controlling our destiny in hard times: If you crawl into a hole because it's gotten a little dark outside, all you've done is make things a little darker.

]]> By: Tom &amp; Kathy, Innkeepers http://www.innkeepingblog.com/2009/01/15-jelly-beans/comment-page-1/#comment-112 Tom &amp; Kathy, Innkeepers Tue, 27 Jan 2009 13:59:00 +0000 http://innkeepingblog.wordpress.com/2009/01/23/15-jelly-beans/#comment-112 Very interesting comments. We too were at the conference at the Homestead and I think the photo Jay took says volumes about hospitality. The Homestead is a wonderful place. The people are great and it reeks hospitality from the moment you drive up to the front door. It's so very easy to ruin the image you are trying to create. Take a look at any signs you have in your rooms. Do they say "Don't touch" or do they say "make yourself comfortable". What other things might you have in your B&Bs that might turn the guests off? Ask yourselves whether they add to the ambience or detract from it. <br/><br/>The e'mail from the Bushnells is also very thought provoking! Thanks for sharing it.<br/><br/>Lastly, if anyone can really get $15 for a jar of jelly beans or $5.50 for a bottle of water, please do let us know! Very interesting comments. We too were at the conference at the Homestead and I think the photo Jay took says volumes about hospitality. The Homestead is a wonderful place. The people are great and it reeks hospitality from the moment you drive up to the front door. It's so very easy to ruin the image you are trying to create. Take a look at any signs you have in your rooms. Do they say "Don't touch" or do they say "make yourself comfortable". What other things might you have in your B&Bs that might turn the guests off? Ask yourselves whether they add to the ambience or detract from it.

The e'mail from the Bushnells is also very thought provoking! Thanks for sharing it.

Lastly, if anyone can really get $15 for a jar of jelly beans or $5.50 for a bottle of water, please do let us know!

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