Comments on: Update on PAII Conversations with TripAdvisor http://www.innkeepingblog.com/2009/05/paii-tripadvisor-update/ The Innkeeping Industry Blog of the Professional Association of Innkeepers (PAII) Sun, 28 Feb 2010 20:19:16 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Karen http://www.innkeepingblog.com/2009/05/paii-tripadvisor-update/comment-page-3/#comment-248 Karen Sat, 23 Jan 2010 23:33:25 +0000 http://www.innkeepingblog.com/?p=212#comment-248 Note that now TripAdvisor has a new "business listing" feature that allows an accommodation property to add the url. However, for small B&Bs, this is not particularly helpful - the 50% introductory offer, which is good until the end of January 2010, is $300. Maybe this is one way to screen out stupid guests - I will have to continue to rely on people knowing how to use google to find me online. Note that now TripAdvisor has a new “business listing” feature that allows an accommodation property to add the url. However, for small B&Bs, this is not particularly helpful – the 50% introductory offer, which is good until the end of January 2010, is $300. Maybe this is one way to screen out stupid guests – I will have to continue to rely on people knowing how to use google to find me online.

]]> By: andrea http://www.innkeepingblog.com/2009/05/paii-tripadvisor-update/comment-page-3/#comment-246 andrea Thu, 21 Jan 2010 20:38:09 +0000 http://www.innkeepingblog.com/?p=212#comment-246 This blog may be dated... but I was hoping to see if anyone had the same desire as me to NOT be on tripadvisor at all. We made the concious effort to not sign on to TA beacuse the last time we had an experience with it it caused me so much mental stress from bad insignificant reviews. (i.e. a light bulb went out and they failed to inform us) Their onnly complaint of a "amazing and Lovely stay, we will return" 1 STAR? Why do we not have the option as small Inns to not be on tripadvisor? I know the power of TA and how advanagious it can be. But I don't think I can handle the silly reviews from "Joe I've never traveled beyond Maple street but feel the need to voice my oponion because I can regaurdless of how this might effect the person on the other ends Livelyhood"? Boy that was a mouth full. I'd love any thoughts or help in removing my property. This blog may be dated… but I was hoping to see if anyone had the same desire as me to NOT be on tripadvisor at all.

We made the concious effort to not sign on to TA beacuse the last time we had an experience with it it caused me so much mental stress from bad insignificant reviews. (i.e. a light bulb went out and they failed to inform us) Their onnly complaint of a “amazing and Lovely stay, we will return” 1 STAR?

Why do we not have the option as small Inns to not be on tripadvisor? I know the power of TA and how advanagious it can be. But I don’t think I can handle the silly reviews from “Joe I’ve never traveled beyond Maple street but feel the need to voice my oponion because I can regaurdless of how this might effect the person on the other ends Livelyhood”?

Boy that was a mouth full. I’d love any thoughts or help in removing my property.

]]> By: patricia scannell http://www.innkeepingblog.com/2009/05/paii-tripadvisor-update/comment-page-3/#comment-179 patricia scannell Fri, 31 Jul 2009 23:42:10 +0000 http://www.innkeepingblog.com/?p=212#comment-179 Hi, the same thing happened to us a year ago. Somebody left a very bad review on TA. We have 19 exvellent, 1 very good, and one poor. I countacted TA 6 times. All they did was finally allowed me to make "management response". I actually told them who this person was, why, when she posted, etc. still TA wouldn't remove. I started to bring this up at the Atlanta convention during a TA seminar, and I was booed by other innkeepers! couldn't believe it. Sorry this is happening to all of you. Hi, the same thing happened to us a year ago. Somebody left a very bad review on TA. We have 19 exvellent, 1 very good, and one poor. I countacted TA 6 times. All they did was finally allowed me to make “management response”. I actually told them who this person was, why, when she posted, etc. still TA wouldn’t remove.

I started to bring this up at the Atlanta convention during a TA seminar, and I was booed by other innkeepers! couldn’t believe it.
Sorry this is happening to all of you.

]]> By: Heidi http://www.innkeepingblog.com/2009/05/paii-tripadvisor-update/comment-page-2/#comment-172 Heidi Fri, 03 Jul 2009 14:28:09 +0000 http://www.innkeepingblog.com/?p=212#comment-172 Hello, We have an unfolding issue we've been watching for two weeks now. An individual by the screen name 'Hansley' has been randomly targeting lodging establishments around the country. We were his third victim. In the space of just over a month he has attacked six different inn/hotels in four different states. We can unequivocally state that this person has never stayed with us. One of the inns, wasn't even open during his alleged visit in April. We, and others, have tried to seek relief through Trip Advisor and have had nothing but frustration. While TA has received multiple complaints, 'Hansley' has been allowed to continue posting while the affected inns are suffering. Our ranking on the site dropped from 13th to 20th (oddly just after we submitted a complaint to TA). This is a link to 'Hansley's' reviews. http://www.tripadvisor.com/members-reviews/hansley We appreciate any insight you might have into this issue. Hello,
We have an unfolding issue we’ve been watching for two weeks now. An individual by the screen name ‘Hansley’ has been randomly targeting lodging establishments around the country. We were his third victim. In the space of just over a month he has attacked six different inn/hotels in four different states. We can unequivocally state that this person has never stayed with us. One of the inns, wasn’t even open during his alleged visit in April.

We, and others, have tried to seek relief through Trip Advisor and have had nothing but frustration. While TA has received multiple complaints, ‘Hansley’ has been allowed to continue posting while the affected inns are suffering. Our ranking on the site dropped from 13th to 20th (oddly just after we submitted a complaint to TA).

This is a link to ‘Hansley’s’ reviews.
http://www.tripadvisor.com/members-reviews/hansley

We appreciate any insight you might have into this issue.

]]> By: Tony Ross http://www.innkeepingblog.com/2009/05/paii-tripadvisor-update/comment-page-2/#comment-164 Tony Ross Wed, 10 Jun 2009 18:32:17 +0000 http://www.innkeepingblog.com/?p=212#comment-164 Hi Jay Our bookings via TripAdvisor have dropped of a cliff since their revamp Dec 08. We are a very different type of B&B located 7 km (10 minutes drive) from Sintra in Portugal in the small village of Melecas. We were listed 1 out of 9 for Sintra with a 5* review. Since the revamp we are now listed 1 out of 1 in Melecas with no way for travellers to know where Melecas is. TripAdvisor says that it is presumptious to think that travellers might want to stay just outside Sintra, they are not aware of the problems with the historic town, (parking, lack of this type of accommodation etc)and the dis- service they now offer to travellers. We complained but they are impervious to the damage that is being done all over the world by this change. Is this going to be permanent or have they accepted there is a major problem? Regards Tony Hi Jay
Our bookings via TripAdvisor have dropped of a cliff since their revamp Dec 08. We are a very different type of B&B located 7 km (10 minutes drive) from Sintra in Portugal in the small village of Melecas. We were listed 1 out of 9 for Sintra with a 5* review. Since the revamp we are now listed 1 out of 1 in Melecas with no way for travellers to know where Melecas is. TripAdvisor says that it is presumptious to think that travellers might want to stay just outside Sintra, they are not aware of the problems with the historic town, (parking, lack of this type of accommodation etc)and the dis- service they now offer to travellers. We complained but they are impervious to the damage that is being done all over the world by this change. Is this going to be permanent or have they accepted there is a major problem?
Regards
Tony

]]> By: Jay http://www.innkeepingblog.com/2009/05/paii-tripadvisor-update/comment-page-2/#comment-154 Jay Sat, 30 May 2009 02:01:41 +0000 http://www.innkeepingblog.com/?p=212#comment-154 Beth - you should be able to notify someone at TripAdvisor that the inn no longer exists. For the life of me, tonight I can't find on their site any way to email their hotel relations team about it. You could check out their Support Forum <a href="http://www.tripadvisor.com/ShowForum-g1-i12105-TripAdvisor_Support.html" rel="nofollow">here</a>. Start there and see what you can find. Post your question. Hopefully someone will give you the instructions you need. Beth – you should be able to notify someone at TripAdvisor that the inn no longer exists. For the life of me, tonight I can’t find on their site any way to email their hotel relations team about it. You could check out their Support Forum here. Start there and see what you can find. Post your question. Hopefully someone will give you the instructions you need.

]]> By: Janice Fitzgerald http://www.innkeepingblog.com/2009/05/paii-tripadvisor-update/comment-page-2/#comment-151 Janice Fitzgerald Fri, 29 May 2009 19:50:00 +0000 http://www.innkeepingblog.com/?p=212#comment-151 Jay: It's very, very encouraging to see your organized, educated and persistent efforts in behalf of PAII members in negotiations issues with TA. The advantage TA provides to disgruntled patrons is extremely harmful, particularly to small properties in small towns, which is precisely why TA is not that motivated to cooperate with your sensible and sensitive suggestion for an abeyance period . We whole-heartedly endorse persistence regarding this issue and hope for improvement even if it's later than sooner. Jay:
It’s very, very encouraging to see your organized, educated and persistent efforts in behalf of PAII members in negotiations issues with TA. The advantage TA provides to disgruntled patrons is extremely harmful, particularly to small properties in small towns, which is precisely why TA is not that motivated to cooperate with your sensible and sensitive suggestion for an abeyance period . We whole-heartedly endorse persistence regarding this issue and hope for improvement even if it’s later than sooner.

]]> By: Peter Scherman http://www.innkeepingblog.com/2009/05/paii-tripadvisor-update/comment-page-2/#comment-145 Peter Scherman Wed, 20 May 2009 13:49:59 +0000 http://www.innkeepingblog.com/?p=212#comment-145 It seems to me like TA should be grateful that PAII is taking the time to communicate the concerns of innkeepers. It makes the site better over time. And there may be a lot of hotels who feel the same way about some of the concerns, but because they are big, slow, and have close ties with the travel partners, are reluctant to say anything. Thank you, Jay, for being such an articulate advocate for the industry. It seems to me like TA should be grateful that PAII is taking the time to communicate the concerns of innkeepers. It makes the site better over time. And there may be a lot of hotels who feel the same way about some of the concerns, but because they are big, slow, and have close ties with the travel partners, are reluctant to say anything. Thank you, Jay, for being such an articulate advocate for the industry.

]]> By: Beth Colt http://www.innkeepingblog.com/2009/05/paii-tripadvisor-update/comment-page-2/#comment-144 Beth Colt Wed, 20 May 2009 06:51:24 +0000 http://www.innkeepingblog.com/?p=212#comment-144 This is wildly helpful Jay, thank you! One additional question. Is there a way to get an Inn that no longer exists removed from Trip Advisor? We are based on Cape Cod and there WAS a B&B of the same name in Louisiana that was sadly destroyed by Katrina and no longer exists. I would like to see it removed from Trip Advisor. What do you recommend? --Beth Woods Hole Inn, Woods Hole Mass. This is wildly helpful Jay, thank you!

One additional question. Is there a way to get an Inn that no longer exists removed from Trip Advisor? We are based on Cape Cod and there WAS a B&B of the same name in Louisiana that was sadly destroyed by Katrina and no longer exists. I would like to see it removed from Trip Advisor. What do you recommend?

–Beth
Woods Hole Inn, Woods Hole Mass.

]]> By: Melanie Gideon http://www.innkeepingblog.com/2009/05/paii-tripadvisor-update/comment-page-1/#comment-143 Melanie Gideon Wed, 20 May 2009 00:28:39 +0000 http://www.innkeepingblog.com/?p=212#comment-143 Chipping in about easier to post a management repsonse -- quicker posting now too. Chipping in about easier to post a management repsonse — quicker posting now too.

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