Archive for the ‘Innkeeping Interviews’ Category
Libel, Defamation and Online Reviews – Oh My!
Written by Jay Karen on February 12, 2009 – 9:34 pmToday I interviewed Mr. Charlie Kennedy, an attorney well-versed in the issues of cyberlaw and customer content on web sites, as part of our new series of Innkeeping Industry Interviews. Charlie will be speaking at the upcoming Innkeeping Show as part of our general session on “Mastering Online Reviews and Reputation Management.”
I asked Charlie to speak with me, and to speak at the conference, because innkeepers often ask me good questions about the ability for anonymous people to possibly (and actually) leave defaming remarks on web sites about their inns.
What protects review sites like TripAdvisor, Yelp!, Amazon, etc. from libel suits, when defaming reviews appear on their sites?
What recourse does an innkeeper have with regard to seeking a judgment against someone who is making false allegations about their property on a review site?
Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.
Tags: Online Reviews, TripAdvisor
Posted in Innkeeping Interviews, Online Reviews, TripAdvisor | 3 Comments »
Jay Karen, President & CEO of the 