The Innkeeping Blog

Mary White
BnBFinder.com
New York, NY

We’ve been to nearly every PAII conference in the past 11 years and this is one of the best, the most needed, or both! As a vendor we’re enjoying meeting or reconnecting with so many innkeepers as well as the other vendors committed to this industry. The camaraderie and enthusiasm are infectious and just what we all really need in these uncertain economic times. For the innkeepers who are not here, you are missed; however, I recommend you contact PAII and consider ordering tapes of the sessions because the feedback from innkeepers is fantastic.

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David Lifson
waffl.com
Brooklyn, NY

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Tim Brady
Forty Putney Road Bed and Breakfast
Brattleboro, VT

Amy and I took the trek to our second PAII conference this year. We arrived yesterday evening and luckily caught one of Jay Karens “tweets” about taking the MARTA which saved us $36… When we got off the train it was all uphill (literally) when at the top we found a Chick-fil-a (none of those in VT and the sweet tea rocks!).

Checked in and got all signed in and set up with the folks from PAII (friendly as always). Nice hotel, well appointed contemporary room, with a reasonable $6 bottle of water perched next to the 36 inch LCD… (actually the furnishings and tech appointments are really nicely done here, but its pricey…the internet access I am using is costing me $15 per day…so score 2 for our small inns! I won’t even mention the $19 bagel with lox on the room service menu!)

The keynote speaker (Dennis Snow) brought us back to Disney with a funny and informative session on dealing with difficult guests. Peppered with humorous life experiences from his times working in the Disney trenches, his message was a perfect mix of inspiration and practicality.

After the keynote we went our separate ways (I am the geek – Amy is the cook) and I headed to the Super Session on getting inside the heads of our guests with Peter Yesawich. The session set a good tone for the conference, taking a look at the economy and its impact on our industry, introducing some new concepts and sharing some good forecast data for the coming year.

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