Update on PAII Conversations with TripAdvisor
May18

Update on PAII Conversations with TripAdvisor

Sorry for the long post, but it’s been a while since I updated the innkeeping community on my discussions with TripAdvisor.  For those of you unaware of what PAII has been doing, I have been representing on behalf of innkeepers some requests for change on the TripAdvisor site.   The issues below represent a selection of matters I have been spotlighting for TripAdvisor staff during quarterly meetings at their headquarters outside...

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Yelp Needs a Dose of Fairness

Rick Wolf of The B&B Team shared with me a recent NY Times article about the online review site, Yelp. Some innkeepers are beginning to see reviews of their properties on this site. From what I can tell, and what this article explains in more details, is that Yelp gives business owners little or no opportunities to defend themsevles against any reviews. They don’t even offer an opportunity for management responses! Read the...

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Libel, Defamation and Online Reviews – Oh My!

Today I interviewed Mr. Charlie Kennedy, an attorney well-versed in the issues of cyberlaw and customer content on web sites, as part of our new series of Innkeeping Industry Interviews. Charlie will be speaking at the upcoming Innkeeping Show as part of our general session on “Mastering Online Reviews and Reputation Management.” I asked Charlie to speak with me, and to speak at the conference, because innkeepers often ask...

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Insanity

Someone once said the definition of insanity is doing the same thing over and over and expecting different results. We know the economy turned south many months ago, but many innkeepers in our industry report that 2008 was their best year ever. I also know many innkeepers are down in actual and advanced bookings. Yet I fear that many innkeepers are doing the same thing they did last year and the year before and crossing their fingers...

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Convincing TripAdvisor

Nearly 300 innkeepers submitted their stories of hardship, grievance and praise for TripAdvisor when I asked the industry to share thoughts and opinions of how this site impacts the businesses and lives of innkeepers. Innkeepers spoke up and continue to send me emails almost daily on the subject. There is no doubt of the need for PAII to facilitate a conversation between our industry and TripAdvisor. The conversation began just a...

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WHYDFML?
Sep04

WHYDFML?

That’s not a typo. It’s just a long acronym. It stands for “what have you done for me lately?” I suppose we’re not always best at tooting our own horn, but we have some fantastic things going on I want to share with everyone – a few things we’ve already announced and others that will be news to members. As I travel to state association meetings throughout the country, I’m often asked by non-members (including many former...

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