Three Hours with TripAdvisor
Sep05

Three Hours with TripAdvisor

                A few weeks back I flew to Boston and visited with some of the key lieutenants at TripAdvisor to go over my list of “things.” When I say “things,” I usually mean suggestions for ways B&Bs can be pulled out of the shadows on their site, the perennial lobbying for verification of reviewers, troubleshooting on issues that seem to cause innkeepers problems...

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About-Face on BedandBreakfast.com Policy
Jul10

About-Face on BedandBreakfast.com Policy

Ok, so I have to confess about something.  Everyone who knows me and PAII also knows that you would be hard-pressed to find someone more out front than moi with regard to representing the B&B industry’s interest on most matters – especially the phenomenon of online consumer reviews.  Two years ago I engaged our industry in the discussion and began “lobbying” various entities (i.e. TripAdvisor, Yelp, etc)...

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TripAdvisor Update
Jun22

TripAdvisor Update

As most PAII members and blog followers know, for nearly two years I have been meeting with TripAdvisor about the B&B industry’s issues with their web site.  With tens of millions of visitors each month, there has been no question about the importance of their system to even the smallest B&Bs around the continent and beyond.  It is in our industry’s interest that I meet with them and share our perspective on a host of issues. ...

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Yelp Needs a Dose of Fairness

Rick Wolf of The B&B Team shared with me a recent NY Times article about the online review site, Yelp. Some innkeepers are beginning to see reviews of their properties on this site. From what I can tell, and what this article explains in more details, is that Yelp gives business owners little or no opportunities to defend themsevles against any reviews. They don’t even offer an opportunity for management responses! Read the...

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A Little PR for B&Bs

In an interview with Matt Lauer this morning, Peter Greenberg gave tips and advice on how to travel on a budget during a distressing time in our economy. Dare I use the “R” word? You can view the interview by clicking here. B&Bs are mentioned as an economical possibility for Sunday through Thursday lodging needs. I’m not necessarily the biggest fan of our industry being presented as an economical alternative, but...

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