Tis the Season
Dec05

Tis the Season

When I say “Tis the Season” around the PAII office, I’m not referring to the hustle and bustle of the holidays. I’m referring to conference season! The Innkeeping Conference & Trade Show is five and a half weeks away, and the registrations are pacing a full 30% better than Las Vegas. We are thrilled! This is the time when we are all pulling long hours getting all the details squared away for our main event....

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Has the B&B industry turned a corner?
Nov07

Has the B&B industry turned a corner?

There have been several interesting signs that the B&B industry is being viewed quite differently today than in years past. I often hear references to the television shows, “Fawlty Towers” and “Newhart,” which I’m told (these aired when I was in elementary school) depicted inns and innkeepers in a light-hearted, casual way. Needless to say, I don’t think the world saw owning a B&B as...

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How a 45 lb Kettlebell Delivers Balance and Happiness
Oct03

How a 45 lb Kettlebell Delivers Balance and Happiness

Is it really October? Where has the year gone? It seems that just a few months ago so many of us were in Las Vegas at the Innkeeping Show – learning together…growing together…and yes, partying together. The night of our big party opened my eyes to how very badly our members needed to let their hair down and just have a good time! You toil all year long taking care of guests, worrying about and working on your...

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Three Hours with TripAdvisor
Sep05

Three Hours with TripAdvisor

                A few weeks back I flew to Boston and visited with some of the key lieutenants at TripAdvisor to go over my list of “things.” When I say “things,” I usually mean suggestions for ways B&Bs can be pulled out of the shadows on their site, the perennial lobbying for verification of reviewers, troubleshooting on issues that seem to cause innkeepers problems...

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The rise of AirBnB.com and the illegal, short-term rental
Aug03

The rise of AirBnB.com and the illegal, short-term rental

Nearly three years ago, I first noticed AirBnB.com and questioned many professional innkeepers about the site.  Did they feel threatened by it?  Did they feel we should expose them for the obvious issues of supporting and promoting businesses that did not pay taxes and that had no concern for safety?  I sent an email to the owners, questioning them on some of this, and of course never received a reply.  Plus, I was ticked off that...

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What little things could we be doing better to serve guests?
Jun28

What little things could we be doing better to serve guests?

It’s a simple picture of a simple item found in my closet at the Lookout Point Lakeside Inn in Hot Springs, Arkansas, where I stayed last week.  This is a plastic laundry bag, and its presence in my closet made me smile.  Why? I smiled because I rarely see such a thing at B&Bs and inns, and I see a lot of B&Bs and inns.  A generic, plastic laundry bag hanging in a closet can be seen at just about any hotel, but it is a rarity...

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