PAII Position Statement on Online Reviews
Jun11

PAII Position Statement on Online Reviews

As most of you know, the advent of the online guest review has made a big impact on our industry. Some days, as our board chairman says in today’s press release, it feels like the “Wild West.” Innkeepers are fearful of the impact of negative reviews, and at the same time enjoy the glow of positive reviews. Many inns, which had been heretofore hidden gems, might now be discovered on account of online guest reviews. Our industry has...

Read More

A Question of Ethics

Here’s what happened. A ballroom full of innkeepers has gathered. It’s the first morning of the PAII conference. Our keynote speaker, Daniel Levine, is speaking about five social trends that are impacting our businesses. It’s a fresh, forward-thinking message. Then he drops a bomb on the audience. Levine was talking about the social trend he calls, “Transparency Tyranny.” In brief, it has to do with the phenomenon of...

Read More