When Fraud or Extortion Happens to Innkeepers and TripAdvisor is Used as the Weapon

Two times this week I have been contacted by innkeepers who were threatened or potentially threatened with fraudulent reviews to extort money or to inflict damage. One innkeeper wrote to me the following: I am having job performance issues with my college student – he perceives that the problem is me and not his job performance.  He relayed to another staff member (how do they think I won’t find out?) that his friends said...

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About-Face on BedandBreakfast.com Policy
Jul10

About-Face on BedandBreakfast.com Policy

Ok, so I have to confess about something.  Everyone who knows me and PAII also knows that you would be hard-pressed to find someone more out front than moi with regard to representing the B&B industry’s interest on most matters – especially the phenomenon of online consumer reviews.  Two years ago I engaged our industry in the discussion and began “lobbying” various entities (i.e. TripAdvisor, Yelp, etc)...

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TripAdvisor Update
Jun22

TripAdvisor Update

As most PAII members and blog followers know, for nearly two years I have been meeting with TripAdvisor about the B&B industry’s issues with their web site.  With tens of millions of visitors each month, there has been no question about the importance of their system to even the smallest B&Bs around the continent and beyond.  It is in our industry’s interest that I meet with them and share our perspective on a host of issues. ...

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Improvement to Tourism Pages on TripAdvisor Helpful for B&Bs, Add Value to Business Listings for Innkeepers
Apr22

Improvement to Tourism Pages on TripAdvisor Helpful for B&Bs, Add Value to Business Listings for Innkeepers

Recently some changes were being tested on TripAdvisor’s “Tourism Pages” and it seemed there was a threat that B&Bs would be obscured on these all-important pages.  Tourism Pages (or city pages, as I like to call them) are where many travelers go to learn about a destination – many times before even thinking about where they’re going to stay.  I had a recent fantasy of taking my wife to Cinque Terre, Italy, (after a great...

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TripAdvisor Business Listings Promo Ends Soon for B&B Industry

Recently we announced a new partnership with TripAdvisor that allows only innkeepers in the B&B industry to enjoy 50% off rack rate pricing for their Business Listings program.  In addition, those innkeepers who are not members of PAII who sign up during our promotion (ends April 8), will get a free Silver Membership in PAII as an additional incentive.  TripAdvisor’s Business Listings program allows property owners to add their...

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