Three Hours with TripAdvisor
Sep05

Three Hours with TripAdvisor

                A few weeks back I flew to Boston and visited with some of the key lieutenants at TripAdvisor to go over my list of “things.” When I say “things,” I usually mean suggestions for ways B&Bs can be pulled out of the shadows on their site, the perennial lobbying for verification of reviewers, troubleshooting on issues that seem to cause innkeepers problems...

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TripAdvisor Adds Business Listings Features that Benefit B&Bs and Discount for PAII Members
Aug06

TripAdvisor Adds Business Listings Features that Benefit B&Bs and Discount for PAII Members

Keeping an eye on the ever-evolving TripAdvisor site, I noticed a few nice changes that are available to innkeepers who purchase the Business Listings service.  Until these changes were made, subscribing to Business Listings allowed you to include your phone number and links to your web site and email on your listing page. If you are a subscriber to Business Listings, you can now feature any promotion or deal that you want on your...

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About-Face on BedandBreakfast.com Policy
Jul10

About-Face on BedandBreakfast.com Policy

Ok, so I have to confess about something.  Everyone who knows me and PAII also knows that you would be hard-pressed to find someone more out front than moi with regard to representing the B&B industry’s interest on most matters – especially the phenomenon of online consumer reviews.  Two years ago I engaged our industry in the discussion and began “lobbying” various entities (i.e. TripAdvisor, Yelp, etc)...

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TripAdvisor Update
Jun22

TripAdvisor Update

As most PAII members and blog followers know, for nearly two years I have been meeting with TripAdvisor about the B&B industry’s issues with their web site.  With tens of millions of visitors each month, there has been no question about the importance of their system to even the smallest B&Bs around the continent and beyond.  It is in our industry’s interest that I meet with them and share our perspective on a host of issues. ...

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Improvement to Tourism Pages on TripAdvisor Helpful for B&Bs, Add Value to Business Listings for Innkeepers
Apr22

Improvement to Tourism Pages on TripAdvisor Helpful for B&Bs, Add Value to Business Listings for Innkeepers

Recently some changes were being tested on TripAdvisor’s “Tourism Pages” and it seemed there was a threat that B&Bs would be obscured on these all-important pages.  Tourism Pages (or city pages, as I like to call them) are where many travelers go to learn about a destination – many times before even thinking about where they’re going to stay.  I had a recent fantasy of taking my wife to Cinque Terre, Italy, (after a great...

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